The moment your order ships, you will receive a shipping confirmation to the email address you entered on your order. If you don't receive an email, check your spam or updates folders and add firstname.lastname@example.org to your safe sender list. You can also check your order status by logging into your account or using the Track Your Order tab on our menus.
All standard orders ship within 1-2 business days of the order being placed and will be received in 3-5 business days.
All Worth The Wait orders ship within 3-4 business days from our sister warehouse over seas. Once we receive the item in our stateside warehouse, you will receive the item in 3-5 business days.
The exception of the holiday season starting at the end of October into the second week of January, in this case will be extended up to 6 days due to increase in order volumes. Orders can have split shipments based on if products are in stock in our warehouse already. If you have received one package already, your second package will have separate shipping and come at a later date.
When the shipping confirmation has been sent out, your package has been placed in the mail system. Once this has happened, it is up to the mail system to update the shipping information. Shipping time frames are 3-5 business days. If any order is placed during the weekend, we will process and ship on Monday. During the holiday season (end of October through the second week of January), shipping can be skewed slightly due to worldwide shipping delays due to high volumes of orders.
Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and may take longer that what is expected, please understand when this happens it is out of our control. We cannot refund you for lost packages. If you need to further discuss any shipping problems after you have received your tracking number, we suggest contacting your local USPS and with your tracking number they can let you know exactly where and what is going on with your package. This is very rare, but it can happen, and we want to make sure you know the proper steps to take action.
While majority of our pieces are already in stock in our warehouses located in California and Utah, we do offer select pieces from our sister warehouse overseas.
To differentiate between our two categories, we have listed different shipping speeds located on the clothing pages as well as specific collections.
Regular pieces will ship out in 1-2 business days and be in our guests hands in 3-5 days. To highlight shipping speeds, if you order on a weekend, our guests will receive their item by the following weekend, if not sooner.
Worth The Wait pieces are made to order by our sister warehouse overseas and will be shipped to our California warehouse in 1-2 business days upon clearing quality checks. Once we receive the package stateside, we inspect the package with another quality check, we provide tracking via email to our guests.
Guests who purchase regular and Worth The Wait pieces in the same order will have split shipments. Separate tracking numbers will be provided with each package.
Our products undergo extensive quality checks in the warehouses, but we understand that mistakes can be made. Please send us pictures of the damage article of clothing within 3 days of receiving your order to email@example.com. Our web team will be happy to assist you with your order
Our products are handpicked from the hottest fashion vendors in the LA fashion distrct. Most products are manufactured and imported, however, we do support US made products as well. These differences can be found in the product descriptions.
We offer store credit on all purchases as long as the customer requests to make a return on their order within 14 days of receiving the order via the return portal. Orders will then be required to be received within 30 days of delivery. Orders that do not meet our eligibility requirements will be subject to a 25% restock fee. Please refer to our RETURN POLICY for more in depth of the policy and full information.
When you sign up for mailing list and enter checkout as a customer instead of a guest, an email is sent with an account activation. Finish the registration with the link in the email to gain access to past orders, tracking and more. If you cannot find the link, check your spam and updates folder with subject line Activate Your Account.
We can trouble shoot the gift card at first. If the gift card continues to be problematic, we will submit a manual order on our end and resend a new gift card with the remaining balance if there is one.
We accept all major credit cards as well as Apple Pay, Afterpay, and PayPal.