The moment your order ships, you will receive a shipping confirmation to the email address you entered on your order. If you don't receive an email, check your spam or updates folders and add email@example.com to your safe sender list. You can also check your order status by logging into your account.
All orders ship within 1-4 days of the order being placed. The exception of the holiday season starting at the end of October into the first week of January, in this case will be extended up to 6 days due to increase in order volumes. Orders can have split shipments based on if products are in stock in our warehouse already. If you have received one package already, your second package will have seperate shipping and come at a later date.
When the shipping confirmation has been sent out, your package has been placed in the mail system. Once this has happened, it is up to the mail system to update the shipping information. During the holiday season (end of October through the end of December), shipping can be skewed slightly due to worldwide shipping delays due to high volumes of orders. The tracking number is there for your reference, so you are able to track your package at your convenience. Products that arrive from overseas suppliers to our warehouse in Utah generally take longer to ship, whereas products already in our warehouse ship faster and arrive to your doorstep quicker. For example, if your order is processing as "Shipping Label Created, USPS Awaiting Item", then we are currently awaiting the piece at our warehouse. All orders are processed and shipped in accordance with suppliers' timeframes and USPS guidance.
Our products undergo extensive quality checks in the warehouses, but we understand that mistakes can be made. Please send us pictures of the damage article of clothing within 1-3 days of receiving your order to firstname.lastname@example.org. Our web team will be happy to assist you with your order
Click on the button labeled "Notify Me When Available". We will notify you as soon as the item restocks, and you get first dibs!
Our products are blend of pieces from China and USA. Pieces from China are catered to American sizing for easy shopping without the guessing and USA pieces are made true to size. Products can be differed by the unique "Made In USA" call out in the product descriptions. Products that arrive from China to our warehouse in Utah generally take longer to ship, where as products already in our warehouse ship faster and arrive to your doorstep quicker. Orders can come in split shipments for this reason as well for this reason. USA pieces will generally arrive first, then another one later.
When you sign up for mailing list and enter checkout as a customer instead of a guest, an email is sent with an account activation. Finish the registration with the link in the email to gain access to past orders, tracking and more. If you cannot find the link, check your spam and updates folder with subject line Activate Your Account.
We can trouble shoot the gift card at first. If the gift card continues to be problematic, we will submit a manual order on our end and resend a new gift card with the remaining balance if there is one.
We are here and we listen! Customer service reps are not always around to take phone calls, but we do monitor our email account closely. We respond to every email, so just make sure you have us available in your inbox. Sometimes emails get lost in spam or the updates folder. If you have an issue with an order or would like to get in touch with us, please reach out to our web assist team, email@example.com.
Our warehouses are based in Salt Lake City, Utah.
The team members here were born and raised in the world of fashion and retail within the US. Based in the US, we strive hard to ensure our customers are our number one priority. We are human beings and not perfect, but we take each experience with our customers, the good and the bad, and help build a better experience for each of our guests.