Returns & Exchanges - Honey & Fig

Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return request within 7 business days of your order date to be eligible for a refund. The 7 days starts from the day the order was received by the customer. Returns older than 7 business days will be rejected.
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip (invoice) with the return
  • Our customer service runs from Monday-Friday 9:00 am to 5:00 pm CST with the exception of holidays observed. (For example, if we are closed the Monday for a holiday and will have left the office at noon the Friday prior.)
  • Sale items are final and cannot be returned or exchanged. 
  • Lost items are not refundable with the exception of Honey and Fig being at fault (I.e. accidentally sending the package to the wrong address, however, we use the information our customers supply in their orders)
HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift card within 3 business days of the delivery of your return at our warehouse.
Do we offer return labels?


Unfortunately, we do not, but we can supply you with the return address. Be sure to drop us an email to support@honeyfigboutique.com and we will get it started for you right away! We will reimburse you for the shipping charge or $4.95 to your original payment to send back your order. Reimbursement is standard flat rate $4.95 shipping, despite eligibility of free shipping status on order placed originally. We hope to provide free returns to our customers in the future.

Can I make a return past the 7-business day period for store credit?

Unfortunately, we cannot accept clothing past the 7-day return policy for store credit.


NON-RETURNABLE ITEMS: The following items are non-returnable. 
  • All sale items
  • All masks
  • All accessories

Exchanges

If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 

    Defective Items:
    All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
    Contact Us With Further Questions:
    E-Mail: honeyandfigboutique@gmail.com
    Address: Returns Department
    9538 South 670 West, Suite A
    Sandy UT 84070