Returns & Exchanges - Honey & Fig

Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return request within 7 days of your order date to be eligible for a refund. The 7 days starts from the day the order was received by the customer. The customer must return their order within the 7 day period to be eligible for a return. Returns older than 7 days will be rejected.
  • Orders must be requested AND placed in the mail system within 7 days of receiving the order. Returns not following this guideline will be rejected - no exceptions.  We follow a strict guideline policy to ensure inventory levels are accurate as possible for customers as well as ensuring refunds are placed correctly. 
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip (invoice) with the return
  • Our customer service runs from Monday-Friday 9:00 am to 5:00 pm CST with the exception of holidays observed. (For example, if we are closed the Monday for a holiday and will have left the office at noon the Friday prior.)
  • Sale items are final and cannot be returned or exchanged. 
  • Lost items are not refundable with the exception of Honey and Fig being at fault (I.e. accidentally sending the package to the wrong address, however, we use the information our customers supply in their orders)
HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift card within 3 business days of the delivery of your return at our warehouse.

Do we offer return labels?


We do! Be sure to have your order number and email associated with that email handy:

Follow the link below and follow the prompts:

 Return Portal 

Can I make a return past the 7-day period for store credit?

Unfortunately, we cannot accept clothing past the 7-day return policy for store credit. Returns must be requested AND placed in the mail system within & days of receiving the order. Requests for returns and not placed in the mail system within this time frame will be rejected - no exceptions. We follow a strict guideline policy to ensure inventory levels are accurate as possible for customers as well as ensuring refunds are placed correctly. 


NON-RETURNABLE ITEMS: The following items are non-returnable due to hygienic and sanitation control.
  • All accessories & shoes
  • All swim & intimates

Exchanges


If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 

    Defective Items:
    All defective merchandise must be reported within 3 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

    Contact Us With Further Questions:

    E-Mail: honeyandfigboutique@gmail.com