Returns & Exchanges - Honey & Fig

Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card.
  • We want our guests to be happy, but let's face it - shopping online is never perfect! We must receive your return request within 14 days of your order delivery date to be eligible for a refund. From here, our guests have 30 days' to be able to return their order. To request a return label, please use the return portal listed her in the policy or at the bottom of our website!
  • Orders needing to be returned must be requested within 14 days of delivery AND placed in the mail system within 30 days of receiving the order. Returns not following this guideline will be rejected - no exceptions.  We follow a strict guideline policy to ensure inventory levels are accurate as possible for customers as well as ensuring refunds are placed correctly. 
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip (invoice) with the return. If we receive your item and it does not meet the requirements, there will be a 25% restock fee deducted from your return amount.
  • Our customer service runs from Monday-Friday 9:00 am to 5:00 pm CST with the exception of holidays observed. (For example, if we are closed the Monday for a holiday and will have left the office at noon the Friday prior.)
  • Sale items are final and cannot be returned or exchanged - there is no exception to this. Sale inventory moves exceptionally fast, and we cannot promise that your size will be available.
  • Lost items are not refundable with the exception of Honey and Fig being at fault (I.e. accidentally sending the package to the wrong address, however, we use the information our customers supply in their orders)
HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift card within 3 business days of the delivery of your return back to us. Please note that if items do not meet our requirements mentioned above, they will be subject to a 25% restocking fee.

Do we offer return labels?


We do! Be sure to have your order number and email associated with that email handy:

Follow the link below and follow the prompts:

 Return Portal 

Can I make a return past the 30-day period for store credit?

As we mentioned above, you must use the return portal to begin a return within 7 days of your order being delivered. Unfortunately, we cannot accept clothing past the 30-day return policy for store credit or exchanging. Requests for returns and not placed in the mail system within this time frame will be rejected - no exceptions. We follow a strict guideline policy to ensure inventory levels are accurate as possible for customers as well as ensuring refunds are placed correctly. 


NON-RETURNABLE ITEMS: The following items are non-returnable due to hygienic and sanitation control as well as inventory control.
  • All accessories & shoes
  • All swim & intimates
  • All final sale/clearance items

Exchanges


If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 

    Defective Items:
    All defective merchandise must be reported within 3 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

    Contact Us With Further Questions:

    E-Mail: honeyandfigboutique@gmail.com