Returns & Exchanges
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Return Policy:
- Returns will be issued refunds in the form of a digital Gift Card
- We must receive your return within 14 business days of your order date to be eligible for a refund.
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Returns must be received within 14 business days of RECEIVING your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 14 day return period, a 25% restocking fee will be subtracted from the store credit given. The 14 days starts from the day the order was received by the customer. Returns older than 14 business days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- If you request a return label, Honey and Fig will contact you regarding the status of the label. If the return label request is prolonged with Honey & Fig being at fault, the customer will not be penalized.
- Our customer service runs from Monday-Friday 9:00 am to 5:00 pm CST with the exception of holidays observed. (For example, we are closed the Monday for a holiday and will have left the office at noon the Friday prior.)
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
- Lost items are not refundable with the exception of Honey and Fig being at fault (I.e. accidentally sending the package to the wrong address, however, we use the information our customers supply in their orders)
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.
Do we offer return labels?
Yes we do! Be sure to drop us a email to [email protected] and we will get one started for you right away!
Can I make a return past the 14 business day period for store credit?
Unfortunately we cannot accept clothing past the 14 day return policy for store credit. If items are returned past this period the customer will be required to pay a 25% restocking fee per item to have the items sent back.
NON-RETURNABLE ITEMS: The following items are non-returnable.
- All sale items
- All masks
- All accessories
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
Contact Us With Further Questions:
Phone: 618-638-7208
Address: 1618 Park Ave - Paducah, KY 42001
