To all of our guests,
Holiday season is finally here and upon us. With order volumes driving up slowly across the country and different market, shipping has been extended to reflect better for our customers. Shipping times normally run at most 5-10 business days for every day orders. With prolonged shipping and order pick ups, we have been forced to adjust our shipping times to 8-12 business days with some orders a prolonged delay up to 15 business days.
Your satisfaction is our #1 priority. We are working around the clock to make sure your orders are staying on schedule. When placing orders, please take this into consideration that this is out of our hands. While we are doing everything within our power to ensure your orders are processed appropriately, we are also ensuring the safety of our workers and those they come into contact with within the warehouse and office spaces.
If you have any questions regarding your order, please reach out to our team via e-mail at email@example.com.
Orders can also be tracked via the track your order tab on the main menu navigation.
Honey & Fig
RETURNS & EXCHANGES
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Returns will be issued refunds in the form of a digital Gift Card
We must receive your return within 7 business days of your order date to be eligible for a refund.
Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
Returns must be received within 7 business days of RECEIVING your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 14 day return period, a 25% restocking fee will be subtracted from the store credit given. The 7 days starts from the day the order was received by the customer. Returns older than 7 business days will be rejected, and you will be contacted to have them shipped back to you at your expense.
Our customer service runs from Monday-Friday 9:00 am to 5:00 pm CST with the exception of holidays observed. (For example, if we are closed the Monday for a holiday and will have left the office at noon the Friday prior.)
Sale items are final and cannot be returned or exchanged.
Lost items are not refundable with the exception of Honey and Fig being at fault (I.e. accidentally sending the package to the wrong address, however, we use the information our customers supply in their orders)
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.
Do you offer return labels?
Unfortunately we do not, however we can supply you with a return address, just email firstname.lastname@example.org and we will reimburse you for the shipping charge or $4.95 to your original payment to send back your order. Reimbursement is standard flat rate $4.95 shipping, despite eligibility of free shipping status on order placed originally. We hope to provide free returns to our customers in the future.
Can I make a return past the 7 business day period for store credit?
Unfortunately we cannot accept clothing past the 7 day return policy for store credit. If items are returned past this period the customer will be required to pay a 25% restocking fee per item to have the items sent back.
NON-RETURNABLE ITEMS: The following items are non-returnable.
All sale items
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
Contact Us With Further Questions:
Address: 1618 Park Ave - Paducah, KY 42001