Returns & Exchanges
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
- Returns will be issued refunds in the form of a digital Gift Card
- We must receive your return within 7 business days of your order date to be eligible for a refund.
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Returns must be received within 7 business days of RECEIVING your order (unless otherwise noted at purchase), at our warehouse. For returned items past the 7 day return period, a 25% restocking fee will be subtracted from the store credit given. The 7 days starts from the day the order was received by the customer. Returns older than 7 business days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Our customer service runs from Monday-Friday 9:00 am to 5:00 pm CST with the exception of holidays observed. (For example, if we are closed the Monday for a holiday and will have left the office at noon the Friday prior.)
- Sale items are final and cannot be returned or exchanged.
- Lost items are not refundable with the exception of Honey and Fig being at fault (I.e. accidentally sending the package to the wrong address, however, we use the information our customers supply in their orders)
Unfortunately we do not, but we can supple you with the return address. Be sure to drop us a email to firstname.lastname@example.org and we will get it started for you right away! We will reimburse you for the shipping charge or $4.95 to your original payment to send back your order. Reimbursement is standard flat rate $4.95 shipping, despite eligibility of free shipping status on order placed originally. We hope to provide free returns to our customers in the future.
Unfortunately we cannot accept clothing past the 7 day return policy for store credit. If items are returned past this period the customer will be required to pay a 25% restocking fee per item to have the items sent back.
- All sale items
- All masks
- All accessories
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
9538 South 670 West, Suite A
Sandy UT 84070